11 good reasons
Why you should choose Encompass Africa
Here’s 11 good reasons for working with Encompass Africa.
There’s more, but that would be overkill.
#1 Truly Africa travel experts
While lots of travel companies promote and offer holidays to Africa, very few only cover Africa. We are one of those rare specialist companies. We live and breathe Africa and have been designing incredible holidays to Africa for thousands of guests since 2009.
We’re a genuine owner run business and Jonathon was born and raised in Africa, worked as a tour leader and guide for many years. Danica has been travelling to Africa since 2003 and learnt what it takes to experience Africa the EAWay.
What does this all mean? Well, we have extensive firsthand experience about this place that we’re so passionate about. We know the secrets to the ultimate safaris and over the years have inspected thousands of properties in Africa.
#2 Reimagined agency-client relationship
We’re human focused, driven by a desire to deliver each and every guest the ultimate experience in Africa based on their dreams, wishes and desires.
This means there’s no glossy holiday brochures or off the shelf tour packages.
We’re proud of our uncommonly high client-care factor and enjoy working with clients to ascertain preferred travel style and goals, and help narrow down a continent’s worth of exciting ideas to create something truly special – and truly you.
We listen to your wishes and use our experience to design an unforgettable holiday that suits you perfectly.
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#3 We’re with you every step of the way
We’ve got your back every step of the way, from holiday concept and creation to travel completion! Once you book, you’ll receive access to our Safari Portal which is a giant library of helpful information to ensure your holiday preparations are effortless and packing easy! We monitor your movements from the moment you take off, communicating with partners on the ground to ensure you’re having a great time. We know that a trip to Africa can be a daunting prospect, especially if it’s your first time, but we’re here to show you how stress-free and wonderful it can be if you’re in the right hands. We’re always here if you need us.
#4 You’ll pay no more using Encompass Africa than if you booked the holiday yourself
Believe it or not, we don’t cost a cent more than if you booked all of the arrangements directly yourselves. WHAT?!! We know it sounds crazy. But it’s true. Booking a holiday to Africa with Encompass Africa gives you direct access to passionate experts, extensive knowledge, great service and rates. In fact, sometimes we can even get you better rates, thanks to our long-standing relationships with our partners and friends on the ground. And because we can look after every aspect of your trip, it means everything is convenient and super-easy.
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#5 Choose-your-own-adventure Africa holidays
When it comes to our holiday planning process, imagine living and breathing a giant choose-your-own adventure book. With every turn of the page you’ll be offered options for exciting, rewarding and unforgettable experiences. It means you’re in control of your own holiday – but with our expert help, advice and recommendations to ensure it’s exactly right for you. It’s true we specialise in tailor-made travel. But it’s not the only way we can help you travel through Africa. Some guests prefer the company of other like minded travellers and our handpicked selection of safari tours may just be the ticket. Whatever way you want to travel, we’ve got you covered.
#6 Honest and independent advice
We pride ourselves on being truly honest and unbiased in our advice.
We don’t have contracts with any properties or tour operators, and are not aligned to any one airline.
We simply work hard to match you up with the very best experiences, properties and products that are perfect for your holiday parameters.
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#7 We value relationships
Encompass Africa is committed to long-term relationships with like-minded, passionate people. In Africa we choose partners that share our values, and care about our guests. We enjoy long-standing, solid relationships with the most reputable and respected safari providers on the continent. And because we’ve worked with many of them for years – more than a decade in some cases – and visit them regularly to this day, it means we have complete faith in how they operate and the sort of service they’ll deliver. But it’s not just our partners in Africa – our relationships with our clients are just as important to us. Getting to know you is crucial as this is how we can identify your tastes and travel preferences. We know we’re doing it right because more than 80% of our business come from referrals or happy repeat guests – some of them on their tenth trip with Encompass Africa!
#8 We’re a role model for sustainable tourism
Our holidays allow you to enjoy some of the most spectacular wildlife and wilderness areas in the world, so as you can imagine responsible tourism is vitally important to us. We work hard to ensure tourism brings positive impacts to local communities and wildlife conservation, and seek to uphold its values in everything we do.
It means that if you choose Encompass Africa you’ll be contributing to the efforts of saving wilderness and wildlife in Africa, preserving cultures and creating sustainable futures. Now that’s noble!
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#9 We lock in the best rates on the day you pay
Currencies in Africa are Rand (South Africa and Namibia) and US Dollars (everywhere else!). Our partners invoice us for your arrangements in these currencies, so we list this price on your proposal. To determine the Australian dollar amount for your arrangements, we apply the best available exchange rate at the time of payment. Deposit: 30% non refundable deposit plus flights, gorilla permits and other items that have to be paid for at the time of confirmation. Final Balance: 70% due 90 days prior to travel.
#10 We make things effortless
We know that this is not a word that should be used lightly when it comes to holiday planning, but we strive to ensure all of our journeys are, yes, effortless! With so many years dedicated to living, working and guiding in Africa we know every logistical detail, what issues could possibly arise and how to avoid them. It’s just one of the benefits of working with Africa travel experts. We ensure you’re always supported, safe and surrounded by people who are as determined as us to ensure you have the holiday of a lifetime.
Scroll down for the lucky last reason…
#11 Total peace of mind
We pride ourselves on being active members and associates of the industry’s peak bodies. Apologies in advance for all the acronyms!
ATAS is Australia’s national accreditation for the travel industry. We meet their strict criteria and consider ourselves the best in the industry, credible, well trained and a professional business. This is run by AFTA, the Australian Federation of Travel Agents.
ATTA is the African Travel and Tourism Association, a member driven trade association that promotes tourism to Africa from all corners of the world. We were the first member in Australia and continue to be an active contributor to this day.
CATO is the Council of Australian Tour Operators. It’s a united voice for the industry here in Australia of which we’re proud to be a member.
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“We trust the Encompass Africa Team because they are so passionate and committed to designing our family holiday to Africa as if it were their own.”
– Goodwins
“The passionate banter about Africa made the entire process such fun, but seriously there was always a solution – nothing was too difficult for them to incorporate into our rather complex, multi-destination and month long adventure.”
– Gates
“Customer service was fantastic and the itinerary thoughtfully created with genuine care. But the experience itself… simply impeccable. Been back a week and wish we could go back tomorrow!”
– Harris