Our small business, based in Brisbane, Queensland, Australia, is dedicated to promoting Africa, designing bespoke holiday experiences for our guests and making a difference one safari at a time.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your personal information.
We manage your personal information in an open, honest and transparent way.Encompass Africa only utilises personal information when it is required for us to deliver you a service or perform other necessary business functions and activities. Encompass Africa will not disclose or use your personal information for purposes unrelated to the services we provide unless we first obtain your consent.
Visiting the website
We record your browsing on the website to understand what Africa travel information is most useful. When guests sign up to our e-Newsletter, we record email addresses and names only. When enquiry forms are completed online, this information is protected and only used for the purpose of creating your holiday to Africa. At no time do we share your data gained from the website with third parties. If there has been a security breach compromising your data, we will notify you within 72 hours of first having become aware of the breach.
Your rights
You have the right to access the personal data that we hold on you and the right to have information corrected if it is out of date, incomplete or incorrect. If you would like a copy of your data, please email hello@encompassafrica.com.au requesting it and we will email a copy to you within five working days. If you have subscribed to our e-newsletter you may withdraw your subscription at any time.
We have a full privacy policy below in more ‘legal’ speak if you are interested to know more.
Encompass Africa Privacy Policy
This privacy policy governs the manner in which Encompass Africa Pty Ltd collects, uses, maintains and discloses information collected from users of its website (‘site’) http://www.encompassafrica.com.au and clients of its services (‘users’). Encompass Africa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement. Encompass Africa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2009 and was last updated on 30 May 2025.
Information we collect
Encompass Africa may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site or through our services. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Encompass Africa currently collects information from people when they sign up online to our quarterly e-Newsletter and when enquiring about a safari holiday or downloading results from the questionnaire and resources on the e-library.To sign up to the Encompass Africa e-Newsletter, you are asked to provide your name and email address only. To enquire about a safari holiday using the full contact us form, we ask you to provide name, email address, telephone number and travel specific information such as number of travellers, ages, duration of holiday, city of departure (not actual address) and preferred travel style. At the point of booking, we collect more significant information from you including full names and passport numbers, frequent flyer numbers, travel insurance details including company provider and policy name and contact number. At the point of payment, we collect credit card information only over the phone and the majority of our guests choose the direct electronic funds transfer payment option.
How we use your information
We use your personal information solely for the purpose of:
• Designing and arranging bespoke holiday experiences tailored to your preferences.
• Communicating with you about your holiday plans, including providing quotes, itineraries, and booking confirmations.
• Responding to your enquiries or requests.
We do not use your information for any other purpose, nor do we sell, rent, or disclose it to third parties, except as outlined below.
More specifically, information is collected to be used:
1 to personalise your customer service experience and ensure we provide the very best holiday (your information helps us to better respond to your individual holiday needs)
2 to improve our website (we continuously strive to improve our website offerings based on information and feedback we receive from you, so thank you for taking the time and sharing your thoughts)
3 to improve guest service (your information helps us to more effectively respond to your customer service requests and support needs during the holiday research, booking and travel process)
4 to send periodic emails trip related. That is, your contact details are utilised when we need to contact and discuss anything pertaining to your African safari holiday
5 to send e-newsletters only if you have subscribed. Note if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions as part of the e-newsletter layout
6 to administer a contest, promotion, survey or other site feature
7 to ensure service on the ground in Africa meets expectations, providing safari camps and suppliers your safari requirements including dietary needs and special medical needs
Protection and disclosure of your information
It is important to note that Encompass Africa adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our site or by the company. We will never sell personal information of guests. As a business we are totally committed to ensuring your private data and information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your previous permission.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Your information is stored securely in electronic and/or physical formats, with access restricted to authorised personnel only. We retain your information only for as long as necessary to provide your holiday services or as required by law.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, Encompass Africa never collects or maintains information at our Site from those we actually know are under the age of 13 and no part of our website is structured to attract anyone under 13 years of age.
Controlling your personal information
Under the Australian Privacy Principles and Data Protection Act 1998 you have the right to:
To make such a request, please contact us using the details below. We will respond to your request within a reasonable period and in accordance with applicable laws.
Complaints
If you have concerns about how we handle your personal information, please contact us. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
For any questions about this Privacy Policy or to exercise your rights regarding your personal information, please contact us at:Email: hello@encompassafrica.com.au
Phone: +61 (0)73390 3744
Address: 7/344 Bilsen Road Geebung Queensland 4034
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly.This was last updated on 30 May 2025.
