Privacy policy

OUR PRIVACY COMMITMENT

 

Encompass Africa is committed to protecting the privacy of each and every one of our guests and visitors to our website. We manage your personal information in an open, honest and transparent way.

Encompass Africa only utilises personal information when it is required for us to deliver you a service or perform other necessary business functions and activities.

Encompass Africa will not disclose or use your personal information for purposes unrelated to the services we provide unless we first obtain your consent.

 

Visiting the website

In every day terms, we record your browsing on our website to understand what Africa travel information is most useful. When guests sign up to our Safari Fox E-Magazine, we record email addresses and names only. When enquiry forms are completed online, this information is protected and only used for the purpose of creating your holiday to Africa.

At no time do we share your data gained from the website with third parties.  If there has been a security breach compromising your data, we will notify you within 72 hours of first having become aware of the breach.

Your rights

You have the right to access the personal data that we hold on you and the right to have information corrected if it is out of date, incomplete or incorrect. If you would like a copy of your data, please email info@encompassafrica.com.au requesting it and we will email a copy to you within five working days.

If you have subscribed to Safari Fox, you may withdraw your subscription at any time.

We have a full privacy policy below in more ‘legal’ speak if you are interested to know more.

Encompass Africa Privacy Policy

This privacy policy governs the manner in which Encompass Africa Pty Ltd collects, uses, maintains and discloses information collected from users of its website (‘site’) http://www.encompassafrica.com.au and clients of its services (‘users’).

Encompass Africa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.

Encompass Africa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2013 and was last updated on 26 April 2018 to incorporate the most recent data collection changes to legislation.

 

What information do we collect?

Encompass Africa may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site or through our services. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Encompass Africa currently collects information from people when they sign up online to our quarterly e-Magazine and when enquiring about a safari holiday or downloading results from the questionnaire and resources on the e-library.

To sign up to the Encompass Africa e-Magazine, you are asked to provide your name and email address only.  To enquire about a safari holiday using the full contact us form, we ask you to provide name, email address, telephone number and travel specific information such as number of travellers, ages, duration of holiday, city of departure (not actual address) and preferred travel style. At the point of booking, we collect more significant information from you including full names and passport numbers, frequent flyer numbers, travel insurance details including company provider and policy name and contact number. At the point of payment, we collect credit card information only over the phone and the majority of our guests choose the direct electronic funds transfer payment option.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalise your experience and ensure we provide the very best holiday (your information helps us to better respond to your individual holiday needs)
  2. To improve our website (we continuously strive to improve our website offerings based on information and feedback we receive from you)
  3. To improve guest service (your information helps us to more effectively respond to your customer service requests and support needs during the holiday research, booking and travel process)
  4. To send periodic emails trip related. That is, your contact details are utilised when we need to contact and discuss anything pertaining to your African safari holiday
  5. To send quarterly e-Magazines only if you have subscribed. Note if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions as part of the e-Magazine layout
  6. To administer a contest, promotion, survey or other site feature
  7. To ensure service on the ground in Africa meets expectations, providing safari camps and suppliers your safari requirements including dietary needs and special medical needs

How do we protect your information?

It is important to note that Encompass Africa adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our site or by the company. We will never sell personal information of guests. As a business we are totally committed to ensuring your private data and information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your previous permission.

Electronic newsletters

If a User decides to opt-in to the Encompass Africa mailing list, they will receive emails that may include company news, updates, related product or service information, travel advise on important matters and so on. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, Encompass Africa never collects or maintains information at our Site from those we actually know are under the age of 13 and no part of our website is structured to attract anyone under the age of 13.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Provide only the basic information required, as indicated with an asterisk.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write contact us through the website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.  We will promptly correct any information found to be incorrect.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This was last updated on 30 May 2019.

Encompass Africa Disclaimer

No warranties

This website is provided “as is” without any representations or warranties, express or implied. This website makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, this website does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any matter you should consult an appropriate professional.

Limitations of liability

This website will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

This website, the owner and our staff neither purport, nor intend to give any accounting, legal, taxation or investment advice. It is recommended that you seek professional advice from an independent, licensed, qualified investment adviser, accountant or legal practitioner prior to implementing any investment programme or financial plan. In no way is it the intention of this website, the owner or our staff to encourage users of this website or our educational materials to evade tax or any lawful responsibility they may have.

These limitations of liability apply even if this website has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit our liability in respect of any:

  • death or personal injury caused by this website’s negligence;
  • fraud or fraudulent misrepresentation on the part of this website; or
  • matter which it would be illegal or unlawful for this website to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as an entity, this website has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against this website’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect this website’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as this website.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Contact us

If you have any questions about this Disclaimer, the practices of this site, or your dealings with this site, please contact us.

This was last updated on 26 April 2018.