The EA guarantee
Reasons to travel with Encompass Africa
The Encompass Africa Guarantee
If you’re planning a holiday to Africa or an exotic Indian Ocean island, there are so many great reasons for working with Encompass Africa. We’ve listed many of them below, but we’re always happy to answer questions so please don’t hesitate to call or email us.
We are Africa travel experts
While lots of travel companies cover Africa, very few only cover Africa. We are one of those rare specialist companies. We live and breathe Africa and have been sending people on incredible holidays here for more than a decade. That’s more than 10,000 happy customers. We’re a small team of Africa trip planners who have lived in, travelled around or worked in Africa – for most of us it’s all of the above! So we have extensive firsthand experience about this place that we’re so passionate about. We know the secrets to the ultimate safaris and over the years have inspected thousands of properties in Africa. The ones we recommend to guests are our favourite places, handpicked by us because we know they tick all the right boxes.
Personalised, all-encompassing service
We pride ourselves on the outstanding service we offer to all of our clients. We’ll identify your travel style and goals, and help you narrow down a continent’s worth of exciting ideas to create something truly special – and truly you. We really listen to your wishes and use our experience to design an unforgettable holiday that suits you perfectly.
Just as our name implies, our service encompasses everything. We can book as much or as little as you like, from flights, land arrangements and day tours to restaurant bookings, activities and travel insurance.
Our exclusive online Concierge Safari will equip you with even more information and inspiration, while our 24/7 Guests in Africa service means you’ll be looked after every step of the way. You can simply relax and enjoy every moment, from planning to partaking.
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We’re with you every step of the way
You’ve always got access to help and advice from the EA team during the planning process, and this doesn’t change once you head off on your African adventure. While you’re away we’ll be checking on you every step of the way. Debriefings from our partners let us monitor your trip and chat with them to find out about your experience, plus we touch base with you to ensure you’re 100% happy. You’ll also have access to our 24/7 “Guests in Africa” service while you’re away, so you can get help with any issue or question, at any time of day. We know that a trip to Africa can be a daunting prospect, especially if it’s your first time, but we’re here to show you how stress-free and wonderful it can be if you’re in the right hands. We’re always there if you need us.
You’ll pay no more using Encompass Africa than if you booked the holiday yourself
Many people find this difficult to believe, but you can utilise all of our resources, knowledge and contacts, and you can let us do all the organising and booking for your entire holiday, and you’ll still pay no more booking through Encompass Africa than you would if you arranged the holiday yourself or booked direct with an African operator. In fact, sometimes we can even get you better rates, thanks to our long-standing relationships with partners on the ground. And because we can look after every aspect of your trip, it means everything is convenient and super-easy.
Itineraries that are like a choose-your-own-adventure book
When it comes to our holiday planning process, one of the best analogies is that it’s like a giant choose-your-own adventure book.
With every turn of the page you’ll be offered options for exciting, rewarding and unforgettable experiences. It means you’re in control of your own destiny – but with our expert help, advice and recommendations to help guide you through.
We specialise in tailor-made travel, but because we know that some of our guests prefer the company of others while on holiday, we’ve also handpicked an unrivalled selection of high-end small group tours. Whatever way you want to travel, we’ve got you covered.
Honest and independent advice
We pride ourselves on being truly honest and unbiased in our advice. We don’t have contracts with any properties or tour operators, and are not aligned to any one airline. We simply work hard to match you up with the very best experiences, properties and products that are perfect for you.
We’re a role model for responsible tourism
Our holidays allow you to enjoy some of the most spectacular wildlife and wilderness areas in the world, so as you can imagine responsible tourism is vitally important to us. We work hard to ensure tourism brings positive impacts to local communities and wildlife conservation, and seek to uphold its values in everything we do.
It means that if you choose Encompass Africa you’ll be contributing to the efforts of saving wilderness and wildlife in Africa, preserving cultures and creating sustainable futures.
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We value relationships
Encompass Africa is committed to long-term relationships with like-minded, passionate people. In Africa we choose partners that share our values, and care about our guests. We enjoy long-standing, solid relationships with the most reputable and respected safari providers on the continent. And because we’ve worked with many of them for years – more than a decade in some cases – and visit them regularly to this day, it means we have complete faith in how they operate and the sort of service they’ll deliver. But it’s not just our partners in Africa – our relationships with our clients are just as important to us. Getting to know you is crucial as this is how we can identify your tastes and travel preferences. We know we’re doing it right because more than 70% of our business come from referrals or happy repeat customers – some of them on their fifth of sixth trip with Encompass Africa! In return for each referral we donate funds to charities and conservation projects across the continent that are making a difference on the ground. Have a look at some of our testimonials to see what clients say about us.
We make things effortless
We know that this is not a word that should be used lightly when it comes to holiday planning, but we strive to ensure all of our journeys are, yes, effortless! With so many years dedicated to living, working and guiding in Africa we know every logistical detail, what issues could possibly arise and how to avoid them. It’s just one of the benefits of working with Africa experts. We ensure you’re always supported, safe and surrounded by people who are as determined as us to ensure you have the holiday of a lifetime.
Once you’ve confirmed your holiday with EA, we won’t charge you for any movements in currency
We always recommend holidays in Africa be booked around 12 months in advance so that you don’t miss out on staying at your dream safari property. When you book your holiday with Encompass Africa you’ll secure the price of your holiday at that time, even if there are currency fluctuations in the months leading up to your trip.
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Total peace of mind
We’re a member of the Australian Federation of Travel Agents (AFTA), the peak body for Australia’s travel agents. We’re accredited with the AFTA Travel Accreditation Scheme (ATAS), an industry accreditation scheme that sets the benchmark of quality for the travel industry.
We’re a member of the Council of Australian Tour Operators (CATO), a trade association representing the domestic and outbound land supply sector of the Australian travel industry.
And we’re a member of the African Travel and Tourism Association (ATTA), a member-driven trade association that promotes tourism to Africa from all corners of the world.
Most importantly, in this new era of Australian travel, post-deregulation and the scrapping of the Travel Compensation Fund, we run a separate client bank account so you can have total peace of mind knowing your money is always in a trust.
The EA Guarantee.
The top three reasons guests choose Encompass Africa is always service, value and expertise.